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Whom am I dealing with ? |
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| My name is Theo J. de
Wit. I am the owner of the company Collectcamera.com. |
I started this business
about 5 years ago as one of the first Dutch companies
that used the Internet to sell photo equipment to users
and collectors. Since then appr. 2,500 customers are
satisfied with my services.Here is my address, telphone
number and other relevant information:
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Collectcamera |
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Alexander Verhuellstraat 6 |
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6717 JB Ede |
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The Netherlands. |
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Telephone |
+31 318 479103 |
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Fax |
+31 318 479720 |
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Trade register Chamber of
Commerce |
Centraal Gelderland (The Netherlands) 09132530 |
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VAT registration |
NL 0721.56.855.B.01 |
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Email |
info@collectcamera.com |
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| My personal address is identical to the company
address. On the map you will find the city of Ede near the city of Arnhem
in the middle part of the Netherlands. If you happen to be in the
neighbourhood, you are welcome to visit me at my home address. I am the
treasurer of the
Dutch Photohistoric Society and member of the
Leica Historica
in Germany. I buy and sell photographic equipment from and to
users as well as collectors. I am specialized in Leica and Rollei 2-eye
cameras.
I am a professional trader through the Internet and
through photo shows in Europe (mostly Germany, France, England and
Belgium). You will find a lot of
positive feedback from buyers on Ebay (username collectcamera.com).
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Is it safe to buy at
Collectcamera ? |
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| There is a lot of fraud
on the Internet, as we all know. It is difficult to
determine if Internet shops are reliable enough to buy
with confidence. |
| I started this business
about 7 years ago as one of the first Dutch companies
that used the Internet to sell photo equipment to users
and collectors. Since then appr. 3,000 customers are
satisfied with my services. |
| Now and then I also sell
through Ebay. On January 2007 I still have a perfect
feeback file with over 200 positve feedbacks. Press
here to see my Ebay feedback file. |
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Do you sell to any
country in the world ? |
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| Yes, I will ship world wide to any
country. |
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What warranty do I have that the items are delivered as
described ? |
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Used items
produced after 1987 have
a 30-day warrenty against mechanical defects. We retain the right of either
making a repair or making a refund in case of a mechanical defect that I did
not detect myself.
For cameras and lenses produced before 1988, common sense should prevail.
One should assume that many of the items have seen little recent use and,
therefore, have not recently been cleaned, lubricated, or adjusted.
This means that many items might have shutter speeds and/or light meters
that might need adjusting, and that lenses and other optical items might
require lubrication and/or cleaning. We can not offer a warrenty for these
items which are essentially collector's items. I am not a technician myself,
but I have enough knowledge of photo equipment to spot obvious flaws. I
examine lenses by eye for scratches, fungus, haze or cleaning marks. I will
always mention flaws in the item description. On your request it is possible
to have an independent technician examine the equipment before you make the
decision to buy. Of course, you will have to pay for the inspection costs in
advance.
If the item is clearly not
according the description, it may be returned for full credit or repair within 10 days
of receipt. If defects have not been mentioned in the description, I will
have it repaired at my expenses. If repair will not have a positive result,
I will refund the full amount. For mechanical defect on items that were produced after 1987
this period is extended to 30 days. Of course returned items must be in
exactly the same condition when returned as they were when received by you.
We do not refund any charges for shipping, handling, or insurance. Please
note that we can not accept any returns without our prior notice and
approval.
So far I never had an unresolved
disagreement with anyone; I always managed to find a satisfying solution
whenever opinions are different. The client has the right to demand a second
opinion of an independent third party (for example Leica Gmbh Germany or the
Rollei representative "De Greef" in Holland). I will comply with
their opinion.
Of course I always use my knowledge to
determine the originality of the equipment. I guarantee that all the
equipment I sell, is original. In theory it is possible that I am the victim
of buying false equipment myself, while I sell this false equipment (without
knowing the equipment is false) to customers. Rare and unusual collectors
items are expensive. For your protection I give warrenty on originality for
a period of 1 year ! |
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How does
the rating system work ?
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Here is the explanation of the rating that
I use in the item description: |
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New: |
New and unused in the original box with
papers. |
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As new: |
Has had a previous owner, but looks unused |
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Mint: |
Without mentionable traces of use |
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A: |
Very minor visible traces of use. |
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B: |
Less than average traces of use. |
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C: |
Average traces of use. |
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D: |
Heavily marked |
Dents, scratches and other
damages are always mentioned. The optical quality of lenses is always
described (coating !). |
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How much for the
shipping costs |
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| That depends on the weight and size and
the choice of carrier. As a standard I ship by post office, because it
is reliable and relatively cheap. Shipment by UPS is a lot more
expensive, but also a lot quicker. |
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In step two of the
order process you will see the shipping charge for various ways of shipment when
shipped by post office, UPS or FedEx. In general I have to say that shipment by
UPS or FedEx is quite expensive That is why I advice shipment by insured
priority mail through post office. This is quite safe at a relatively low price.
Of course you make your own choice of shipment.
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Do I have to pay
handling costs |
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| No, I don't charge any
handling costs |
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Can I insure the
shipment ? |
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| Yes, you can insure the
shipment without limitation to any location. I do advice insured
shipment if the value is higher than USD 100.00. In case a shipment gets
lost, you will be compensated for the full amount. |
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What is the chance
that a shipment gets damaged ? |
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| I would say that the chance
is less than 1 in a thousand occasions. Photographic equipment is
expensive and vulnerable. I will pack the item in a very secure way,
using all the available modern means. I have experienced a damage
shipment only once; this was a vulnarable enlarger. |
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How do I
order ? |
| On this website
you can order by using the shopping cart. In the various menus
you will find relevant information. The actual order form is
situated in the secure part of my website. Therefore it is safe
to give your personal information there. |
| After having sent the order form
you will receive an automatically generated email confirming
your order. I will send you a personal email within 12 hours as a rule. |
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How can I pay ? |
| I accept credit cards (Visa
and
MasterCard), PayPal, transfer to my bank account, cash
transfer by Western Union, cash payment in a registered letter and
certified bank checks. |
| For non-EU buyers I provide a discount
of 3% when paid by money transfer to my bank account. Here is my bank
information: Account number
1601.25.855 in the name of Collectcamera. Address: Alexander
Verhuellstraat 6, 6717 JB Ede, The Netherlands.
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Name of the bank: |
Rabobank Ede-Veenendaal |
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Address of the bank: |
Rubensstraat 145 |
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City: |
6717 VE Ede |
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Country: |
The Netherlands |
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Swift code of the bank: |
Rabo NL 2U |
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IBAN code of the bank: |
NL 03 RABO 0160125855
(Please write without spaces) |
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| PayPal is an increasingly popular way of
payment. It is safe, it gives buyers protection against fraud and it is
fast. My username is
collectcamera@chello.nl. Press
here to go to the
PayPal website. If you have chosen PayPal as method of payment in the
order form of the shopping cart, you will be transferred automatically
to the PayPal payment menu. |
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| If you want to pay by credit card, I
would like to receive the credit card information by by fax (+31 318
479720), by telephone (+31 318 479103) or by
email. When you want to provide credit card information by
email, please split this information in 2 or 3 separate emails for
security reasons. |
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In what currency do I
have to pay ? |
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You pay
in the currency of your choise. If you want to pay by Western
Union you will have to pay in Euro. |
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What is the exchange
rate ? |
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I
update the currency values every day, so this is practically the real
time exchange rate. Only very small differencies with the actual
exchange rates are possible. |
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Do I have to pay VAT
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If you
live outside the EU, you never have to pay VAT. As a rule no VAT is due
for EU buyers. For a very limited number of items, I have to charge 19% VAT
for European buyers. You will find this information on the item
description. In case VAT is due, this percentage comes on top of the mentioned prices. In the description of
the item you will find if VAT is due or not. On the invoice you'll find this
VAT seperately. When you run a business this amount is deductable. |
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Do I have to pay
import tax ? |
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Customers within the EU
never pay import tax. If you live outside the EU, the import tax
percentage depends on the country you live in. US citizins pay a very
low percentage or nothing at all. |
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Is my credit card information safe with you ? |
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I feel responsible for your
credit card information. I make sure that there is no credit card
information on my computer. Further more, all paper work is stored in a safe
place. It is not accessible by anyone else but myself. |
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How long does
shipment take ? |
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Shipment by FedEx or
UPS takes 1-3 business days depending on your location. You can track
the shipment through the Internet. Press
here for tracking UPS
shipments. Press here
for FedEx shipments. |
| Shipment by post office takes longer as
a rule. It is not possible to track the shipment. Here is an overview as
provided by the post office authorities: |
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Country |
Average duration in
business days * |
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For Australia |
6-8 |
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For Canada |
5-6 |
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For China (not Hong Kong) |
8-15 |
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For France |
2-3 |
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For Germany |
2-3 |
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For Hong Kong |
5-7 |
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For Ireland |
2-3 |
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For Japan |
4-5 |
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For Portugal |
4-5 |
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For Russian Federation |
8-10 |
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For Singapore |
4-5 |
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For South Korea |
8-15 |
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For Spain |
3-4 |
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For Sweden |
2-3 |
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For Switzerland |
2-3 |
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For Taiwan |
6-9 |
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For United Kingdom |
2-3 |
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For USA |
4-6 |
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What if my package
gets lost ? |
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In the last five years I
shipped appr. 1,700 packages outside Europe by Dutch Postal Services (DPS).
In total 2 of them got lost (one to Singapore and one to the USA). In both
cases the amount of the insurance was paid about 10 weeks after the package
was sent. None of the shipments within the EU has ever been lost.
If a package has not been
delivered after 3 weeks, I have to fill in a form at the post office. After
that it will take a maximum of 2 months for the post office to investigate.
You will be asked if the package has been delivered at your address by the
postal service in your country. I will be informed about the results
of the investigation. If the package has not been located, payment of the
insured amount will follow shortly after that. I will pass this payment
immediately to you by crediting your PayPal or credit card account or by money transfer.
Further more I will inform you about every stage of the investigation. As
soon as I receive message from the post office, I will pass this to you.
If you decide not to insure
the package, I will ship by registered mail. You will have to sign when
delivered at your address. If a registered package gets lost, the post
office will compensate US$ 45.00 if and when the investigation has
terminated without result.
Occasionally shipments to the USA delay
as a result of the tight security in this country.
When shipments by UPS or FedEx get lost
or delayed, the procedure is about the same, but much faster. |
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What happens after I have ordered and paid for the item ? |
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I will
ship the same day or the day after the payment confirmation has been
received. I will send you an email with the tracking number (UPS or
Fedex) or the shipping number (post office), telling you the expected
duration of the shipment. You will find my invoice in the package. |
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Can I return the goods if I have second thoughts about buying ? |
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No, having second
thoughts because you have no need for the item anymore or in case you
have seen a better alternative elsewhere is not a good reason to return
the goods. |
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What if a collectors item proves to be a fake in time ? |
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Of course I always use my knowledge to
determine the originality of the equipment. I guarantee that all the
equipment I sell, is original. In theory it is possible that I am the victim of buying
fake equipment myself, while I sell this fake equipment (without
knowing the equipment is false) to customers. Rare and unusual collectors
items are expensive. For your protection I give warranty on originality for
a period of 1 year ! |
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