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General shipping information: Shipping will take place as soon as the payment is received or the credit company says OK; if possible on the same day or the next business day at the latest. I ship worldwide with priority mail by the Dutch Postal Services, FedEx or other carriers at your choice. The Dutch Post office doesn't have an adequate tracking system yet. Buyer pays the actual shipping costs, so you do not pay any handling costs. Buyer has the risk of correct delivery services. Press here to see what happens if the package gets lost or damaged. Alternative ways of shipping, as well as fully insured shipping by UPS or FedEx are at clients choice. In this way it is also possible to pay for the shipping costs yourself directly to UPS or FedEx at delivery (if you are a client of these companies). The duration of the shipment overseas by Dutch Postal Services (DPS) is depending on the country. Press here for your country. Shipping with FedEx (press here to track your package) or UPS is much quicker. For example: when shipped by FedEx, US-customers will receive already the following day or the day after! It is also a lot more expensive. You will have to sign when receiving the package. In the package you will find the invoice. Shipping costs In step two of the order process you will see the shipping charge for various ways of shipment when shipped by post office, UPS or FedEx. In general I have to say that shipment by UPS or FedEx is quite expensive That is why I advice shipment by insured priority mail through post office. This is quite safe at a relatively low price. Of course you make your own choice of shipment. Duration when shipped by Dutch Postal Services.
Photographic equipment is expensive and vulnerable. I will pack the item in a very secure way, using all the available modern means. For large items the shipping costs are different. Please ask.
Insurance 1. General In the last five years I shipped appr. 3,500 packages outside Europe by Dutch Postal Services (DPS). In total 2 of them got lost (one to Singapore and one to the USA). In both cases the amount of the insurance was paid, about 10 weeks after the package was sent. If a package has not been delivered after 3 weeks, I have to fill in a form at the post office. After that it will take a maximum of 2 months for the post office to investigate. You will be asked if the package has been delivered at your address by the postal service in your country. I will be informed about the results of the investigation. If the package has not been located, payment of the insured amount will follow shortly after that. I will pass this payment immediately to you by crediting your credit card or by money transfer. Further more I will inform you about every stage of the investigation. As soon as I receive message, I will pass this to you. If you decide not to insure the package, I will ship by registered mail. You will have to sign when delivered at your address. If a registered package gets lost, the post office will compensate US$ 50.00 if and when the investigation has terminated without result.
2. Shipment by FedEx or UPS There is no maximum insurance amount for photo equipment. Because of their advanced tracking system, the risk of a lost package is even smaller than sent by DPS. If the package gets lost, the investigation won't take longer than 2 weeks. After that the payment will follow. I will pass this payment on to you, immediately after having been noticed that payment will follow.
3. When the package is damaged So far, it has never happened that a package arrived damaged. I always make sure that the items are packed in a safe way, using all modern means. The procedure of claims caused by damage is about the same as lost packages.
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